Wednesday, November 13, 2024

Doing Discovery with Your Prospects’ Executives


“Get to the point…!”

 – Nearly Every Executive Exasperated by Traditional Salespeople

 

What’s in This Article for You?

 

-       A Real-life Story

-       Another Real-life Story

-       Who Is an Executive?

-       Discovery with Executives

-       Two More Tips

 

A Real-life Story

 

A few years ago, I was contacted by an executive who was a previous customer and who had recently taken a leadership position at a new company. Our conversation lasted only twenty minutes, but covered the following…

 

Read the balance of this article here!

Tuesday, November 12, 2024

Automated Demos Leveraging AI: Webinar Tomorrow

I’ll be joining the fine folks at PuppyDog.io for this exploration of proven practices and cutting-edge technology: Wednesday November 13 at 9:00 AM Pacific Time.

 

“Join us for an exclusive fireside chat with Peter Cohan, author of Great Demo! and Doing Discovery.

In this session, Peter will reveal what makes a product demo truly compelling by exploring the impact of context-based demos that address each buyer's unique needs and challenges.

Also discover how AI-driven personalization can elevate demos, crafting experiences that resonate deeply with buyers and drive engagement.

Don’t miss this chance to gain actionable strategies for creating demos that captivate and convert. Register now to secure your spot!”

Monday, November 11, 2024

The Five Most Used Words by Vendors Today Are…

“Can you see my screen?”

 

While using these five words isn’t necessarily bad, it’s boring and unremarkable. Are there any intriguing alternatives? Yes!

 

For example, after you start screen sharing move your mouse to the upper-left corner of your screen and ask, “Can you see my mouse in the upper-left corner?” After an affirmative response from your audience, do the same with the bottom-right corner and again get audience confirmation.

 

This approach provides two advantages:

 

1.     You are confirming that your audience actually can see your full screen and

2.     You are driving interactivity right from the beginning of the session!

 

Give it a try!


You'll find many more tips and practical practices for online demos in Chapter 13 "Virtual Demonstrations" in Great Demo!

Friday, November 8, 2024

Creating Demos That Sell: Leveraging AI to Win Over Customers

 

I’ll be joining the fine folks at PuppyDog.io for this exploration of proven practices and cutting-edge technology: Wednesday November 13 at 9:00 AM Pacific Time. 

 

“Join us for an exclusive fireside chat with Peter Cohan, author of Great Demo! and Doing Discovery.

In this session, Peter will reveal what makes a product demo truly compelling by exploring the impact of context-based demos that address each buyer's unique needs and challenges.

Also discover how AI-driven personalization can elevate demos, crafting experiences that resonate deeply with buyers and drive engagement.

Don’t miss this chance to gain actionable strategies for creating demos that captivate and convert. Register now to secure your spot!”

Thursday, November 7, 2024

What Can Demos Learn from Music?

 

Listen to one of your favorite songs… What do you hear? 

 

Loud sections vary with soft passages, swelling and diminishing, cymbal crashes and silence… Scooping vocals and runs that end with subtle vibrato…

 

It’s amazingly stimulating, and it keeps us engaged, often deeply!

 

Musicians use methods to engage audiences that we can also apply in our demos to drive similar engagement.

 

Dynamics, for example, are the louds and softs of music, and you can draw people in by alternating them. Speaking normally followed by a dramatic decrease in volume literally causes an audience to lean forward and listen more closely. This is particularly useful when you want to communicate an important point.

 

The Power of the Pause: In music, a moment with no sound can be extremely dramatic. When you describe a key screen or idea, pause to give your audience time to absorb the concept, think about it, and provide a comfortable gap for questions or comments. There is no requirement to fill “dead air!”

 

The use of alliteration and careful word selection impacts your audience’s attention. Hard consonants and sibilants are percussion to the melody of your sentences.

 

Explore this for yourself! Listen to some of your favorite music and note the dynamics, pauses, crescendos, fermatas, and other hooks designed to engage and stimulate you. (For extra credit, identify the movement of Tchaikovsky’s fifth symphony that has that fabulous ringing pause!)

 

Musicians listen carefully and respond to one another in nearly all types of music, just as we should do in demos with our prospects. They also engage in musical conversations in many genres, ranging from “call and response” (e.g., Ray Charles’ “What’d I Say”) to the rich dialogs found in jazz, blues, rock, bluegrass, baroque, classical, romantic, modern, and contemporary music.

 

Take a note from music and apply these ideas in your demos!

 

For more tips and practical practices, grab a copy of Great Demo! (even better, listen to the Audiobook version!).


Wednesday, November 6, 2024

Make EVERY customer a reference customer!

Make EVERY customer a reference customer!

Tuesday, November 5, 2024

Doing Discovery Tip: Relationship Building

One of our objectives in discovery is to build trust with our prospects. A simple and effective method is to find common ground – something that is a combination of being relatively unique yet shared.

 

A small example: During a Zoom call with a prospect I noted a beautiful black and white photo on the wall behind the prospect and commented on it. The prospect smiled and said it was one of his favorite photos, an Ansel Adams reprint (Moonrise Over Hernandez). A brief discussion yielded information that both of us had done black and white printing previously and both used Adam’s Zone System. This wonderful connection of shared interests enabled a richer discovery conversation to take place going forward.

 

It seems that many (most?) humans seek to find common ground in our interactions, and I wonder if it is ingrained in our nature. In any case, when you do find common ground, you suddenly share something delightfully meaningful. A connection has been established!

 

You’ll find many more discovery tips here!

Monday, November 4, 2024

Uncovering “pain” is NOT ENOUGH!

45% of all SaaS sales opportunities end as “No Decision” outcomes. That’s nearly HALF of the opportunities you pursue! Would you like some of that time BACK in your lives?

 

Do Discovery well BEYOND “pain” – here’s how!