Thursday, May 16, 2024

Precision vs Accuracy in Demos

 


What’s the difference between precision and accuracy – and how does this relate to demos?

 

“Accuracy is how close a given set of measurements are to their true value, while precision is how close the measurements are to each other.” (From Wikipedia)

 

In other words, being precise is the ability to hit the same area over and over, being accurate is the ability to focus on the specific target. Both are required, however, to be effective!

 

You could be wonderfully precise, but way off target; similarly, you could be accurate, but your spread could be disastrously large.

 

In the world of demos, we need to be both precise and accurate! 

 

Accuracy maps to understanding and targeting the Specific Capabilities desired by our prospects; precision is the ability to address only those Specific Capabilities and address them effectively.

 

Sadly, traditional demos can be both inaccurate and imprecise. At worst, they are like shooting at a target while blindfolded – good luck with that! At best, they are precise but inaccurate, for example, when the same overview demo pathway is followed repeatedly.

 

This analogy also provides an understanding as to why traditional overview demos are so ineffective. It is like having the ability to throw a tightly repeatable pattern of darts at any random surface (walls, floor, furniture, whatever…), while hoping to achieve a high score. The pattern of darts is always the same, but they end up far from the target!

 

Doing Discovery identifies the targets; Great Demo! enables accurate and precise demos to take place!


 

 



Wednesday, May 8, 2024

Presales Warning: beware!

Broad, generalized statements about presales are exactly as useful and accurate as broad, generalized statements about any other discipline! (Like this one!)

 

Why post this?

 

Recently, a presales tools vendor posted the results of their survey declaring that the average “Sales Rep:Sales Engineer Ratio” is currently 2.9:1. 

 

While this may be a general average based on the data they collected, it should NOT be accepted as the “right” way to manage resources. 

 

For example, there are vast differences in effective Sales:Presales ratios depending on:

 

-       Market and/or vertical

-       Complexity of products

-       Buying/sales cycles

-       Prospect/customer location on the Technology Adoption Curve

-       And many others

 

Even WITHIN a single vendor, Enterprise ratios could be closer to 1:1, Mid-Market might be 3:1, and SMB might be 6-10:1.

 

Analyze and understand your OWN space to determine the optimum sales:presales staffing!

 

(And try to ignore the Anchoring Effect of that vendor’s report…!)

Monday, May 6, 2024

Time Machines!


Save yourself years! These books (and corresponding Workshops) are time machines, compressing decades of learning, experimentation, improvement, and evolution into a few hours. You can learn these skills the long, painful, hard way, or you can leverage these learnings the fast, easy way!

 

You can find these resources here – enjoy!

 

Doing Discovery

https://www.amazon.com/Doing-Discovery-Important-Enablement-Processes/dp/B0B8RJK4C2/ref=sr_1_1?crid=1U8XAZMG8HBYK&keywords=doing+discovery&qid=1659904849&s=books&sprefix=doing+discovery%2Cstripbooks%2C216&sr=1-1

 

Great Demo! Third Edition:

https://www.amazon.com/dp/B0C9SNKC2Y/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=1688763837&sr=1-4 

 

Workshops

https://greatdemo.com/training/ 

Thursday, May 2, 2024

Demo or Discovery Questions? The Answer May Already Be Here!

 

Do you have a question about demo or discovery practices, methods, or skills? Looking for a tip to improve? The answers may already be available!

 

The Great Demo! website Resources pages include:

 

-       Over four hundred blog posts providing easy tips and intriguing ideas

-       Over one hundred articles exploring specific topics in moderate depth

-       Over fifty webinars and thirty podcasts that often include practical examples

 

The wheel has already been invented: Take advantage!

 

And if you don’t find answers to your questions using the search tools or browsing, send me a note! (PCohan@GreatDemo.com)

Wednesday, May 1, 2024

Is “If it ain’t broke don’t fix It” Wrong?


Yes!


Consider:

 

“If you always do what you've always done, you'll always get what you've always got.”

 –  Henry Ford

 

“If you have always done it that way, it is probably wrong.”

 – Charles Kettering

 

What changes and improvements are you making to your sales and presales processes and practices?

Monday, April 29, 2024

“Must read for any PreSales professional”

 

“I wish I had read this book when I first started in PreSales. It is full of valuable frameworks for success, including situation slide format, demo outlines, recommended meeting agendas, and how to calculate deltas (i.e. build a business case), just to name a few.

 

It’s an easy read; I finished it in one weekend. The book is peppered throughout with demo horror stories, sidebars, exercises, and axioms. These break up the text into chunks and often provide levity. For example, he likens bad demos to the experience of falling off your bike and being offered everything EXCEPT what you need most (bandages and aspirin) by “helpful” passersby.

 

I am excited to apply the teachings to my next demos. I look forward to reading his other book, Doing Discovery. (Insufficient discovery, according to Cohan, is the single largest reason why traditional demos fail, and I absolutely believe this.)”

 

 – Recent review of Great Demo! by a presales Rising Star!

 

https://www.amazon.com/dp/B0C9SNKC2Y/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=1688763837&sr=1-4 

Thursday, April 25, 2024

Stunningly Awful Demos: The Top Ten List of What NOT to Do


 

(A Collection of Demo Don’ts!)

 

A Never Stop Learning! Article

 

Here’s a collection of poor strategies, failed tactics, bad errors, and faulty steps you can take to increase the likelihood that your demo will be a failure. We recommend that you avoid doing these things!

 

If your organization’s demos are not as successful as you wish, consider using this list as an assessment tool. If these items occur frequently you may want to make some changes!

 

What “Don’ts” Are in This Article for You?

 

Bite-size or full meal learning: Your choice! You can sample each of these on their own or consume the full article. Either way, you win! Here’s the menu:

  1. Be unclear on your Prospect’s Needs: “The Harbor Tour.”
  2. Present a Long Linear Demo that saves the best for last: “Where is this going…?” 
  3. Start with a Corporate Overview: “Death by Corporate Overview…”  
  4. Don’t reconfirm the Time Constraints for the meeting: “Sorry, we’re out of time…”
  5. Pack as many Features and Functions into your demo as possible: “And another thing you can do is…”
  6. Show the same demo, regardless of your Prospect’s Needs or Interest: “One for all…”
  7. Let Questions drive you into the weeds: “But what about…?”
  8. Don’t use the Annotation and Other Tools in your online demos: “Can you see my screen…?”
  9. Don’t describe your big Wow! Screens: “Doesn’t that look great…?”
  10. Avoid Summarizing: “And the next really cool thing I want to show you is…”
  11. Plus, a BONUS “Don’t”!

Each delightful “Don’t” also includes a solution to help you improve and avoid SAD (Stunningly Awful Demo) outcomes. Enjoy!

 

https://greatdemo.com/stunningly-awful-demos-top-ten-list-of-demo-donts/ 

Wednesday, April 24, 2024

Time Management Tip

 

Block 15 minutes BETWEEN calls to give you time to clean up from the previous call and prep for the next...!

Tuesday, April 23, 2024

Personal Learning: How Deep Do You Want to Go?

 

With respect to your discovery and demo skills: Do you want to be perceived as below average, average, slightly above average, much better than average, or truly remarkable?

 

Why?

 

And what will you do to accomplish your objectives?

 

A few recommendations:

  • Tips (such as blog posts and similar shallow dives) help you to refine existing skills.
  • Articles (and other deeper dives) facilitate skills development and optimization.
  • Workshops and books (fabulous undersea cruises, to continue the analogy!) enable the creation of integrated sets of skills, driving major step changes in performance.

How deep do you want to go?

Monday, April 22, 2024

Demo Do: What’s the Significance of 76 Seconds?

 

That’s the average time between “speaker switches” in the most successful demos (from a Gong study of thousands of software demos a few years ago; “speaker switches” take place when the prospect and vendor engage in a conversation).

 

76 seconds: just a minute and a quarter.

 

How long is 76 seconds? It’s about the time it takes to heat a cup of water, coffee, or tea in a small microwave. It’s how long it takes to travel 1 mile at ~47 mph; or 1 km at ~47 km/h.

 

More importantly, 76 seconds is (on average) how long you should talk in a demo before you seek a response, a comment, or a question from your prospect. That’s the timing sweet spot!

 

So, if you get a verbal reaction from your prospect after a one minute of presenting, that’s terrific! Two minutes is good. Three minutes is OK. But if you are speaking for four, six, eight minutes or longer without any prospect response, you are at risk!

 

In traditional demos, speaker-switch times are 4-8 minutes or longer. The result? When vendors ask, "Any questions so far?" the result is, "Nope, we're good..." or the sound of crickets in an empty room.

 

The most successful demos are conversations!

Friday, April 19, 2024

How Many Skills Are Needed to Present a Single Screen in a Software Demo?

 

Take a guess, first…! Now consider:

 

-       Which screen(s) to choose and why?

-       When to present (e.g., beginning, middle, end)?

-       How to introduce the context?

-       How to describe the screen itself? (Hint: “Tell-Show-Tell” is insufficient!)

-       How to point or direct attention to specific screen elements (and face-to-face vs online)?

-       Which screen elements should be presented (or not presented)?

-       Who are the consumers (e.g., execs vs middle managers vs staffers vs admins)?

-       Static screen or video?

-       How to reduce or eliminate distracting tabs/toolbars/etc.?

-       How to avoid Zippy Mouse Syndrome?

-       And more…

 

That’s a starter list of skills required to show a single screen in a demo!

 

Each skill on its own is just a small piece of the overall picture. Who? What? When? How? Why? Where? Which? All of these questions need to be addressed to complete the picture.

 

It is the full combination of this broad range of skills that represents true learning!

Wednesday, April 17, 2024

Demo Don’t: “What We Call…”

 

 

I was watching a demo yesterday and heard the presenter use the phrase, “What we call a ___” multiple times. Was it important that the prospect know and remember that vendor jargon? Nope!

 

We humans can only keep track of a very limited number of new pieces of information, so keep your demos focused on what is truly important. Feature names and even product names are largely irrelevant. It’s what they do, the solution and value they provide, that should be communicated.

Tuesday, April 16, 2024

What Does “We Eat with Our Eyes First” Have to Do with Demos?

 


"We eat with our eyes first": Apicius (a 1st century Roman gourmand) purportedly make this statement – and it’s also true for demos!

 

Don’t assume that your prospects understand what they are seeing in your software demo screens. While you may have seen those screens hundreds of times, it is the first time for your prospects. Don’t assume they “get it.”

 

Compare: 

 

A.    The waiter who simply plops a plate on the table without any explanation.

 

vs

 

B.    The waiter who gently places the plate in front of a patron, rotates it carefully to present the dish optimally, and explains, “Viola! Your salad de maison! The lettuces and vegetables were grown right here in our organic garden and harvested just minutes ago: they are so fresh, so crisp! Those cheese morsels nestled amongst the greens are hand-made and were carefully rotated each week during aging. And these croutons were made from yesterday’s freshly baked crusty sourdough, then sauteed gently in our own extra-virgin olive oil made from the trees right outside, seasoned with fragrant cloves of fresh garlic and gently snipped herbs from the same garden. Enjoy!”

 

Which approach is more appetizing?

 

As vendors, we need to make each key software screen appear as appealing as possible. We do this by describing:

 

1.     What our audience is seeing.

2.     How it helps solve our prospect’s problems.

3.     The value associated with consuming the screen.

 

(You’ll learn how to execute this in the Third Edition of Great Demo!)

 

Bon appétit!


Monday, April 15, 2024

Demo Do: Post-Demo Reviews

How many of you do regular post-demo reviews (aka “curbside reviews”)? What do you assess? For example:

 

-       What went well?

-       What could have been done better or differently?

-       What resonated and what did not?

-       Was discovery done sufficiently and was it accurate?

-       What were the action items for both parties?

-       Were there any surprises?

-       Did you achieve your objectives? Did your prospect achieve theirs?

 

How often are your post-demo reviews done?

 

-       Always

-       Most of the time

-       Occasionally

-       Never

 

Who participates?

 

-       Sales

-       Presales

-       Sales management/frontline management

-       Presales management/frontline management

-       Others (who?)

 

In my experience, those who complete regular thoughtful, structured post-demo reviews enjoy increased rates of improvement in their demos and discovery processes yielding higher win rates and faster sales cycles. How about you?