What’s the Difference Between Empathy and Sympathy?

Nearly everyone today talks about the importance of empathy: Showing empathy in sales calls, being empathic in discovery conversations, and even “leveraging empathy to appear authentic” (direct quote!). Interestingly, no-one speaks about sympathy. 

 

Are they the same? Are they different?

 

What’s your take: What’s the difference between empathy and sympathy?