Monday, January 6, 2025

SKO Swipes: Sales Leaders LOVE These!


“Now this is different…!” I thought.

 

I was sitting in the back of the room at my customer’s sales kickoff meeting and noted that their team was frequently writing down key ideas from the presentations, capturing much more than at a typical SKO. I could see several folks who had already jotted down a dozen or more ideas.

 

What was going on? Rick, their head of sales was using “Swipes.”

 

The idea is very simple and tremendously effective! At the end of the day, Rick goes around the room (or virtual room) and has each person state something that he or she took away from the sessions. That’s seemingly easy, but he adds a twist: Each idea can only be used once!

 

If someone else verbalizes your take-away, you’d better have a backup. Or two. Or many more… Now you can guess where the name “Swipes” comes from!

 

Participants know, ahead of time, that they need to recall and retell at least one idea at the end of the day that hasn’t already been presented by someone else. To be safe, each person tends to write down a list of take-aways. 

 

Additionally, I noted that participants tend to pay better attention during the sessions, since they need to listen to collect Swipes candidates.

 

Works wonderfully!

 

What a terrific way to ensure that your SKO participants remember the key take-aways! Swipes was first introduced to me during a SKO meeting at McLeod Software by Rick Halbrooks, McLeod’s then head of sales (and long-time Great Demo! senior leader).

 

Pragmatic Note: Swipes are wonderful for groups of fifty or so but could be challenging for larger teams. An elegant solution for larger groups is to do Swipes in breakout sessions or similar smaller subgroups.

Friday, January 3, 2025

The Gruesome Anatomy of a Typical One-Hour Web Overview Demonstration

A True Story

 

“What’s he doing?”

 – Whispered my colleague in my ear

 

I was a third party joining a demo presented by a partner vendor to a large pharma prospect in Basel, Switzerland. The lead prospect player was the Head of Research IT, and he had assembled his team of a dozen folks for the demo, held in one of the prospect’s large conference rooms.

 

It was billed as an overview demo and was scheduled for two hours. My organization was present as we had a significant part to play, and we had the last twenty minutes in the meeting for our segment.

 

The vendor salesperson started the meeting by introducing their team and then began a corporate overview presentation. After ten minutes of slides, the Head of Research IT stood up, walked a few paces to the wall of the room, and methodically began to bang his head against the wall…!

 

Everyone in the room gasped as they watched this taking place. My colleague whispered, “What’s he doing?”

 

I responded, “I think he’s suffered through so many of these that he’s giving our partner a clear message: ‘Stop!’”

 

I asked the head-banger, in my limited Swiss German, “Would you like them to get to the software?”

 

He answered, “Ja, bitte…!”

 

The meeting went forward reasonably smoothly from there, but we all certainly learned a lesson! And here, for your inspection and amusement, are more…

 

https://greatdemo.com/the-anatomy-of-a-typical-web-overview-demonstration/ 

Thursday, January 2, 2025

Did You Just Suffer This? An End of the Quarter Dialog…

It was December 27, and I was working in my office when the phone rang. I picked it up and said “Good morning…”

 

The voice on the other end greeted me saying, “Hi, this is ___ with ___. I want to check-in with you regarding your interest in our software. Did you receive our proposal?”

 

“Yes,” I responded. “It’s a thing of beauty.”

 

“Great,” he said. “Is there anything else you need?”

 

I answered, “Well, not that I can think of…”

 

He tried another tactic, “Have any of the vendors been eliminated?”

 

“Absolutely,” I replied, “but you’re lookin’ good…!”

 

“Are you close to a decision?”

 

“Definitely!” was my response.

 

He pivoted slightly, “Should I be optimistic?”

 

“Certainly – as I said, you guys are lookin’ good…!”

 

He grew more direct, “Can we close this before the end of the quarter?”

 

I replied, “I don’t see why not…”

 

Sounding slightly reassured, he asked, “Is there anything you need to move this forward?”

 

“Well, nothing that I can think of,” I said. “but perhaps you might have some ideas…?”

 

He hesitated and then the words I’d been waiting for came tumbling out, “Would a discount help?”

 

I smiled and replied encouragingly, “Yes, I believe so…!”

 

“How about a five percent discount, then, on the software…?”

 

I rapped my phone on my desk and then picked it up again, responding, “I’m sorry; must have been a bad connection!”

 

He got the hint and tried again, “How about ten percent?”

 

I said, “Deeper, deeper…”

 

“Twenty percent?” He asked, timidly.

 

I replied, “Make it a twenty-five percent discount on the software plus free training and you’ve got a deal!”

 

Relieved, he said, “OK, I’ll send over an updated proposal shortly…”

 

 

Has anyone you know suffered this same or similar discounting fate? Here are solutions!

 

https://greatdemo.com/critical-dates-prevent-prospect-procrastination/

 

https://www.amazon.com/Doing-Discovery-Important-Enablement-Processes/dp/B0B8RJK4C2/