There are (at least) three methods of delivery that
practitioners use today:
-
As a slide presented using PowerPoint or Keynote
-
Presented verbally
-
Using a whiteboard or flipchart
Using PowerPoint or Keynote, some practitioners use the
“controlled vocabulary” version of the slide:
Job Title/Industry: VP Sales, Mid-size Software
Critical Business Issue:
Achieve/exceed quarterly and
annual quotaProblems/Reasons: Poor insight into pipeline/forecast
Specific Capabilities: Rapid view of actuals, status, problems
Delta: $2M incremental revenue; recover 2.5 FTE
Critical Date: Implementation by June 1, 2013 to be ready for 2nd half forecasting session
More experienced practitioners remove the Job Title/Industry
line (since the customer typically knows who he/she is…!) and translate the
“controlled vocabulary” labels to words or word phrases that the customer might
typically use, for example:
Challenge: Achieve/exceed
quarterly and annual quota
Issues: Poor
insight into pipeline/forecastRequirements: Rapid view of actuals, status, problems
Value: $2M incremental revenue; recover 2.5 FTE
Timeline: Implementation by June 1, 2013 to be ready for 2nd half forecasting session
This same information can be presented verbally, without the
need for a “formal” slide. This can be
particularly useful and compelling when the demo is intimate, with one or a
very few players – and it also shows that the sales team has internalized the
customer’s situation.
A third option is to use a whiteboard or flipchart and
present the information verbally while writing a few key words on the whiteboard/flipchart
to highlight the most important aspects of the customer’s situation. This has proven to be particularly successful
– and compelling – as it appears to be ad
hoc (even if the sales team has carefully planned what they want to say and
write…)! Even better, these few key
words tend to stay visible during the course of the, reinforcing the problem,
solution and value.
Any other modes of delivery that people have tried?
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