It is unlikely that this manager will be able to coach or
provide guidance to his/her team on the specific skills, reducing that
manager’s ability to achieve one of his/her biggest goals – to grow and develop
the team. We can, accordingly,
categorize managers into three groups:
The Good: Those who
actively participate in skills training (and are therefore enabled to coach
their teams).
The Bad: Those who
attend skills training, but who spend 90% of the time reading and writing
emails, often with noisy, “clacky” keyboards (and are, by doing so,
unconsciously telling their teams that the skills being learned are not
sufficiently important for the team’s
attention, either).
The Truly Ugly: Those
who don’t attend at all (and are therefore unable to coach or support their
teams).
The moral? Managers
should embrace skills training with the same commitment and “presence” that
they expect from their teams…
(There is, of course, a “Great” category for managers as
well: those who attend the training, pay
rapt attention, support and reinforce the ideas during the training, and then take
steps to learn how to coach their team…!)
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