During a Remote Demo today, where I was the customer on the
receiving end of the demo, I asked the vendor to change his screen resolution
because the text and images he was sharing were too small for me to see clearly. He suddenly realized that this problem had
been going on for quite a while – and that most of his customers have also been unable to see sufficient
detail in his demos…!
I noted that most customers won’t say anything – they either
assume that there is nothing that can be changed – that “it is what it is…” They just live with it and make no comment, squinting
at their screen, suffering quietly through the demo and unable to consume the
content.
This suggests a tip when you start a Remote Demo (as the
vendor): Ask, “Can you read this text
comfortably?” If yes, then proceed. If no, then adjust your screen resolution down (to a lower resolution) and check
again.
No comments:
Post a Comment