Wednesday, April 1, 2009

Out-of-the-office Email Messages

Out-of-the-office email (automated) reponse messages range from non-existent to full-blown advertising. As a customer, it is good to know:

- The dates when the person is unavailable
- Whether or not the person will be checking voicemail/email
- Who are alternative people that can be contacted

Here is an example of a nicely executed out-of-the-office message:

**This is an Automatically Generated Message**

Thank you for your e-mail. I will be out of the office on vacation from Monday March 16 through Friday March 20, and will be back on Monday March 23rd. I will not have access to e-mail or voicemail during this time, but will respond as soon as I return.For any immediate concerns please contact:

Customer Service:
Toll-Free phone number: 1-800-555-5555
Hours: 8:00 am - 5:00 pm PST Mon-Fri

For Technical Support:
Toll-Free phone number: 1-800-555-5553
Hours: 8:00 am - 5:00 pm PST Mon-Fri

Best Regards,

Bob Sanchez
OurCo Inc.
1538 Windblown Blvd.
Centerville, CA 94555
Telephone: +1 800 555 5525

1 comment:

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