What are the main challenges for managers who wish to coach
their team members’ delivery of demos? (And
for team members who desire to improve?)
-
Lack of available time to join demos delivered
over the web
-
Hard to find time with team members to discuss
and give feedback
-
Really hard to be consistent in delivering
feedback
-
Hard to track what specific feedback was
delivered
-
Hard to be quantitative and hard to normalize
across a set of individuals or teams
-
Really hard to track progress for individuals
(and teams) over time
[Coaching is tough to do and tough to do well, in spite of
it being one of the most important tasks for a manager…]
So… What if there was
a tool that enabled managers to provide feedback to their team members for
web-delivered demos (e.g., using WebEx, GoToMeeting, etc.)? What if it offered the ability to deliver
coaching feedback asynchronously, independent
of manager/team member availability?
What if it offered consistent coaching guidelines and attributes – and the
ability to assign numeric rankings?
Well, check it out: the
fine folks at Refract.tv (http://enable.refract.tv ) have an offering that does this – and does it well.
But wait, there more…!
Here’s an example of the tool in real-life use: Richard Smith at Refract did a demo for me,
which he recorded (I’m playing the manager of an inside sales team at a
software company in this demo). He then sent
me the recording and I played the role of his manager, offering feedback on his
demo – I’ve annotated the demo with my comments, using a Great Demo! coaching
example template.
Here’s the link to the annotated recording for your viewing
pleasure:
The column on the left shows my coaching observations; the
right hand side of the screen has Richard’s embedded recording with a “play/pause”
button on its bottom left. Clicking “play”
will play his demo. As it plays, you’ll
see my coaching comments appear beneath the recording pane (you may need to scroll
down, depending on your screen size).
Alternatively, you can jump from comment to comment by
clicking on the items in the observations column (e.g., “Introduction”, “Situation
Slide Elements”, “Shallow vs. Deep”, etc.).
This reduces playback time for the team member significantly, as he/she
can jump from comment to comment and not have play the entire recording – nice!
Would love to hear your feedback on the tool…
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