Presales staff are typically provided with an abundance of technical training (product, architecture, etc.), but soft skills training specifically for presales is often neglected. While I knew, anecdotally, that this can result in employees seeking other opportunities, I didn’t realize just how important it can be. A recent study by GP Strategies showed that
“53% of respondents have LEFT an organization because they didn’t have enough opportunities to develop their skills.” (https://www.gpstrategies.com/wp-content/uploads/2018/05/2018_Voice-of-the-Learner_Report_05.15.18-FINAL_OL.pdf)
Wow. A quick web search for other studies yielded very similar results – the lack of soft skills training appeared in multiple “top reasons why people leave” reports (see below for a sampling).
If you are a presales manager and have been “on the fence” regarding providing soft skills training for your team, perhaps this will help move you to make that investment.
An additional thought: reward your best performers as an additional incentive. After all, they are likely at the greatest risk of “moving on” (and are also likely your greatest assets).
If you are an individual contributor (and especially if you are one of the best on the team), you are welcome to add your voice to this…!
[Warning: Shameless Self-Promotion Alert!]
Hey, I know – how about sending a few of your best performers to a Great Demo! Public Workshop? We have sessions currently available as follows:
- August 1-2 in Denver – click for pricing and registration information.
- September 5-6 in Amsterdam – click .
- October 10-11 in the Silicon Valley – click .
You can find more information on these sessions at https://www.secondderivative.com/news---events.html
A Few Additional Studies
4. Opportunities to Use Their Skills and Abilities
06. There aren’t enough career development opportunities
9) Too few growth opportunities. One of the most common reasons employees express for leaving their jobs is lack of challenge and potential for career growth. The most successful employers find ways to help employees develop new skills and responsibilities in their current positions.
4. Training for performance: Workers were given little opportunity to improve their personal and professional skills. (http://www.tembostatus.com/blog/the-top-7-reasons-for-employee-turnover)