I’ve encountered numerous presales folks who say they are deeply passionate about what they do. That’s both terrific and desirable. However, I’ve also heard some of these same people claim that presales are unique in this regard.
I disagree. The best organizations have a consistency of passion, sometimes for a common goal, but very often for the specific practices of each team member. For example, implementation and professional services people can be just as passionate about seeing their customers successfully transitioned into production use. Customer success folks similarly focus passionately on seeing happy customers who renew, expand, and extol the virtues of the vendor. Passionate accounting folks strive to excel in making and collecting precise payments on time and correctly allocated. I’ve met people in inventory management and shipping who were equally passionate about their inputs, outputs, and workflows.
I’d hypothesize that some of the most successful companies see productive passion in every part of their organizations! Thoughts?
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