How Chunking Improves Demos – Part 7: Can You Improve Your Chunking Practices?

Of Course!

 

"Nature gave us one tongue and two ears so we could hear twice as much as we speak."

 – Epictetus

 

Analyze your demos in terms of the number of Speaker Switches and the length of time between Speaker Switches.

 

If you see just a handful of Speaker Switches in your demo, then you are overstuffing your prospect, like our previous food analogies. If the duration between Speaker Switches is six or eight minutes or (gasp) longer, you are at risk as well.

 

Your target should be three or four minutes; even shorter is better. This helps your audience stay engaged and pay attention. 

 

The more Speaker Switches, the more you have enabled a real conversation to take place. 

 

The more your prospect is asking questions, offering comments, and sharing observations, the more successful your demo.

 

That’s your objective, a rich, bidirectional conversation!

 

Practice delivering demo chunks that fit within these constraints and remember to conclude each chunk with a summary.

 

Next: Pro Tip – Apply Inverted Pyramid!

 

 

Resources:

 

Bite-Size Is Better: The Power of Chunking in Software Demos

https://greatdemo.com/bite-sized-is-better-the-power-of-chunking-in-software-demos/ 

 

How Chunking Improves Demos – Part 6: What IS a Good Chunk in a Demo?

https://greatdemo.com/how-chunking-improves-demos-part-6-what-is-a-good-chunk-in-a-demo/

 

Great Demo! https://www.amazon.com/dp/B0C9SNKC2Y/

 

-       Chunking – page 239, 249

-       Refresh – pages 327, 371, 375

-       Props and Visual Aids – page 376

-       The Water Bottles Story – page 313

-       The Menu Approach – page 285

-       Inverted Pyramid – page 16

-       Online Demos – page 306

 

Short Stories as Chunks: Suspending Disbelief: 

A Collection of Sales, Presales, and Marketing Stories 

(and Lessons Learned)

https://tinyurl.com/yc7rsrmy 

How Chunking Improves Demos – Part 6: What IS a Good Chunk in a Demo?

 

 

“Never Eat Anything Bigger Than Your Head”

 – Bernard Kliban

 

 

The steps required to complete a simple task is a good candidate for a chunk. Accordingly, a chunk could be as short as a single mouse click, if that’s all that is needed to complete the task: That’s a great chunk!

 

Completing a typical workflow is also a good candidate for a chunk. But avoid driving yourself into the weeds by presenting “if” and “or” options.

 

For many SaaS applications, working within a single tab or module provides the outer frame for a chunk. When you move to a new tab or module, you are likely entering a new chunk. 

 

Generally, the shorter the chunk the better. When executing any task or workflow in a demo, think in terms of how your current customers complete them: They use the fewest number of steps or clicks. No extra steps.

 

Another way to comprehend this is to remember the way you execute your required tasks on a daily basis. Do you add any unnecessary steps when you are working to get things done? Likely not!

 

Need to update the CRM after a call? That’s a chunk and you complete it with the fewest steps possible. File an expense report? Same process and that’s also a chunk.

 

Finally, consider breaking up long workflows into logical chunks. Handoffs, between people, systems, or tasks, represent ending and beginning new chunks.

 

In Great Demo! methodology, presenting a Situation Slide is a chunk. Presenting an Illustration is a chunk as well. And a Do It pathway is also a chunk, as are each Peel Back the Layers pathways. And note that the methodology prompts you to provide a summary and/or confirmation exchange at the close of each of these.

 

Now it’s time to put these ideas into practice and assess how you are doing.

 

Next: Can you improve your chunking practices?

 

 

Resources:

 

Bite-Size Is Better: The Power of Chunking in Software Demos

https://greatdemo.com/bite-sized-is-better-the-power-of-chunking-in-software-demos/ 

 

How Chunking Improves Demos – Part 5: Attention Retention!

https://greatdemo.com/how-chunking-improves-demos-part-5-attention-retention/ 

 

Great Demo! https://www.amazon.com/dp/B0C9SNKC2Y/

 

-       Chunking – page 239, 249

-       Refresh – pages 327, 371, 375

-       Props and Visual Aids – page 376

-       The Water Bottles Story – page 313

-       The Menu Approach – page 285

-       Inverted Pyramid – page 16

-       Online Demos – page 306

 

Short Stories as Chunks: Suspending Disbelief: A Collection of Sales, Presales, and Marketing Stories (and Lessons Learned)

https://tinyurl.com/yc7rsrmy 

How Chunking Improves Demos – Part 5: Attention Retention!

 

“It isn't so astonishing, the number of things that I can remember, as the number of things I can remember that aren't so.”

 – Mark Twain

Studies have shown that when presented with a list of ideas or facts, humans tend to remember the first one or two items quite well. They also recall the last element moderately well. 

 

However, the balance of the list is remembered quite poorly. This suggests that each chunk should focus on no more than three specific ideas.

 

Even more concerning is how people “remember” information that was never presented! In these same studies, participants frequently invented or synthesized information on their own, yet believed that it had been presented. 

 

Reducing the length of chunks helps to combat this, as does summarizing the (three) key points you want people to remember from each chunk.

 

Next: What IS a Good Chunk in a Demo?

 

Resources:

 

Leveraging Attention-Retention Curves in Demos

https://greatdemo.com/leveraging-attention-retention-curves-in-demos/ 

 

Monty Python “Three shall be the number…”

https://www.youtube.com/watch?v=-IOMNUayJjI 

 

Great Demo! https://www.amazon.com/dp/B0C9SNKC2Y/

 

-       Chunking – page 239, 249

-       Refresh – pages 327, 371, 375

-       Props and Visual Aids – page 376

-       The Water Bottles Story – page 313

-       The Menu Approach – page 285

-       Inverted Pyramid – page 16

-       Online Demos – page 306

 

Let Your Champion Drive

https://greatdemo.com/demo-do-let-your-champion-drive/ 

 

Storytelling

https://greatdemo.com/effective-storytelling-in-discovery-demos-and-more-a-never-stop-learning-article/ 

 

The Menu Approach

https://greatdemo.com/the-menu-approach-a-truly-terrific-demo-self-rescue-technique-3/ 

 

Customer Fill-in

https://greatdemo.com/customer-fill-in-a-truly-terrific-demo-tip-2/ 

 

Part 1: Bitesize Bits Are Better

https://greatdemo.com/how-chunking-improves-demos/ 

 

Part 2: Short Chunks and Pauses!

https://greatdemo.com/how-chunking-improves-demos-part-2-short-chunks-and-pauses/ 

 

Part 3: Losing Attention!

https://greatdemo.com/how-chunking-improves-demos-part-3-losing-attention/ 

 

Part 4: Ah… Refreshing!

https://greatdemo.com/how-chunking-improves-demos-part-4-ah-refreshing/ 

How Chunking Improves Demos – Part 4: Ah… Refreshing!

  

“Success is a science; if you have the conditions, you get the result.”

 – Oscar Wilde

 

The typical adult human can pay attention for about ten minutes. If you want people to continue to engage, you’ll need to “refresh” them. You need the dining equivalent of a pause, a sip of water or wine, engaging conversation, or even standing up and stretching. What will refresh your audience in a demo?

 

Summaries serve as excellent vehicles to refresh your audience. Just hearing the phrase, “So, to summarize…” causes people to reengage. (Sometimes I believe audiences are relieved to hear this phrase as it indicates that the presenter is, finally, reaching a conclusion!)

 

But offering a summary at the end of an hour-long demo doesn’t help along the way.

 

What’s the solution? Provide interim summaries at the end of each chunk: “So, you just saw the key dashboard you said you need, enabling you to recapture $20,000 annually. Thoughts? Comments? Questions?” And now you pause to give your audience a moment to process and formulate their thoughts. 

 

This combination of a crisp summary and a pause does indeed refresh your audience. In face-to-face demos you may even notice a change in their body language to a more alert posture.

 

And guess what? Now you’ve earned another ten minutes of attention!

 

Are there other ways to refresh your audience? Absolutely!

 

-       Questions and comments from audience members: These are some of the most effective refreshment mechanisms. Very importantly, the act of your prospect asking a question or offering an observation increases their ability to remember your key ideas. 

 

When they ask a question, they have had to think about it, driving improved retention.

 

-       Props and Visual Aids: Staring at software screens in an hour-long demo is tiring. Using props helps make the intangible tangible! (You can use props in online demos as well as face-to-face. I’ve frequently “handed” people objects via our mutual webcams!)

 

-       Develop ideas on a whiteboard: In face-to-face demos this often requires your audience to physically turn in their chairs, which forces a physical refresh. In both face-to-face and online demos, the act of hovering a pen over an empty whiteboard causes your audience to wonder, “What’s going to be drawn?” That’s a terrific refresh!

 

-       Take a brief break: If you see your audience lagging, invite everyone to stand up and stretch for a moment. They’ll appreciate it, particularly for longer demos. (In Great Demo! Workshops, I would also accomplish this by saying, “OK everyone, take a deep breath…” then wait a moment before adding, “…OK now let it out!”)

 

-       Let your champion drive: This will really wake folks up and is extremely effective in proving ease of use.

 

-       Customer Fill-in: Instead of you choosing options or filling information in a form, invite your prospect to make these decisions. Very effective, very refreshing!

 

-       Stories: Crisp, focused stories will cause your audience to engage and lean in.

 

-       Humor: A well-timed joke (preferably self-deprecating!) can refresh but be aware of cultural constraints!

 

-       Using an agenda or working from a Menu: Both of these enable you to briefly move away from your software to support summarizing your last segment and introducing the next.

 

-       Pauses: In addition to pausing after a summary, modest pauses by themselves can help refresh your prospect.

 

-       Pro tip: Track what appears to work best for you and exchange your findings with your colleagues.

 

Are breaking your delivery into smaller chunks and refreshing your audience the only ways to improve attention (and retention)? Certainly not!

 

Next: The Attention-Retention Effect!

 

Resources:

 

Great Demo! https://www.amazon.com/dp/B0C9SNKC2Y/

 

-       Chunking – page 239, 249

-       Refresh – pages 327, 371, 375

-       Props and Visual Aids – page 376

-       The Water Bottles Story – page 313

-       The Menu Approach – page 285

-       Inverted Pyramid – page 16

-       Online Demos – page 306

 

Let Your Champion Drive

https://greatdemo.com/demo-do-let-your-champion-drive/ 

 

Storytelling

https://greatdemo.com/effective-storytelling-in-discovery-demos-and-more-a-never-stop-learning-article/ 

 

The Menu Approach

https://greatdemo.com/the-menu-approach-a-truly-terrific-demo-self-rescue-technique-3/ 

 

Customer Fill-in

https://greatdemo.com/customer-fill-in-a-truly-terrific-demo-tip-2/ 

How Chunking Improves Demos – Part 1: Bitesize Bits Are Better

https://greatdemo.com/how-chunking-improves-demos/ 

 

How Chunking Improves Demos – Part 2: Short Chunks and Pauses!

https://greatdemo.com/how-chunking-improves-demos-part-2-short-chunks-and-pauses/ 

 

How Chunking Improves Demos – Part 3: Losing Attention!

https://greatdemo.com/how-chunking-improves-demos-part-3-losing-attention/ 

How Chunking Improves Demos – Part 3: Losing Attention!

"A college professor is someone who talks in someone else's sleep."

 

The typical adult human can only pay attention for about ten minutes… Here’s an example:

 

For those who went to college or university, recall your freshmen or first-year lectures. Large rooms filled with dozens or hundreds of students, often a bit too warm, with the lecturer at the podium beneath a huge screen. 

 

As the class begins you are awake and ready to take notes. The professor presents the topic supported by the occasional slide or graphic. You are following along just fine. 

 

But after a few minutes your mind wanders. Someone comes in late and you all turn to stare while the speaker continues, ignoring the distraction. You miss a section of the talk and glance at a neighbor’s notes to see what they captured. Gratefully, nothing important was lost and you turn your attention back to the podium.

 

After only ten minutes into the class you realize you’ve checked out. Not intentionally, it’s just that you are struggling to pay attention. And unless the lecturer does something to reengage you, you’ll miss even more of the topic. 

 

Ten minutes was all it took.

 

You need to be refreshed!

 

(And that’s next…)

 

Resources:

 

Great Demo! https://www.amazon.com/dp/B0C9SNKC2Y/

-       Chunking – pages 239, 249

-       Refresh – pages 327, 371, 375

 

“Brain Rules” by John Medina (Source of the ten-minute attention span info)

https://tinyurl.com/3j5s34r4 

 

How Chunking Improves Demos – Part 1: Bitesize Bits Are Better

https://greatdemo.com/how-chunking-improves-demos/ 

 

How Chunking Improves Demos – Part 2: Short Chunks and Pauses!

https://greatdemo.com/how-chunking-improves-demos-part-2-short-chunks-and-pauses/