Wednesday, November 30, 2011

Insufficient Discovery – Great Doctor Examples

Scenario 1:

Imagine walking into a doctor’s office and, before you can open your mouth, the doctor immediately writes prescriptions for a broad range of drugs…  The doctor then says, “Let me know if any of these drugs seem to help address any problems you have.”

Scenario 2:

Imagine walking into a doctor’s office and (again), before you can open your mouth, the doctor immediately writes prescriptions for a broad range of drugs…  A few days later you come back, at which time the doctor says, “So what seems to be the trouble?”

How are these different from presenting a demo to a customer before doing any Discovery?

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